Complaints and Safeguarding Procedure

We take any complaint or Safeguarding issue seriously. All complaints and suggestions are promptly addressed, resolved and shared within the agreed timescales to ensure that lessons are learned and that the learning improves service quality and delivery. We therefore have a formal complaints procedure in place, which has been designed to be fully accessible to everyone. Our Safeguarding policy is regularly updated in line with Local Authority, CQC and NICE Safeguarding Adults standards. Our aim is to ensure that all adults at risk of abuse or neglect are enabledto live, be cared for and supported in an environment free from abuse, harassment, violence or aggression. We provide services that will be appropriate to the adult at risk and not discriminate because of disability, age, gender, sexual orientation, race, religion, culture, or lifestyle. We make every effort to enable clients to express their wishes and make their own decisions to the best of their ability, recognising that such self determination may well involve risk. Our robust governance processes make sure that staff working for and on behalf of First Practice Healthcare Ltd recognise and respond to the main forms of abuse which are set out in the Care Act 2014 Statutory Guidance Chapter 14, which is not an exhaustive list but an illustration as to the sort of behaviour that could give rise to a safeguarding concern.Further information regarding the complaints procedure is available by contacting the office.